Terms and Conditions
Last updated: 24 September 2026
Please read these Terms and Conditions carefully before using the Slinic website, completing a clinical consultation, or purchasing any healthcare service or treatment from us.
By accessing or using www.slinic.co.uk, creating an account, completing a consultation, or placing an order, you agree to these Terms and Conditions.
1. Who We Are
Slinic is a trading name of Read & Simonstone Pharmacy Ltd.
Read & Simonstone Pharmacy Ltd is the legal entity responsible for the Slinic service.
Company number: 06943532
Registered office:
10–12 Colne Road
Brierfield
Nelson
England
BB9 5PH
Slinic online prescriptions and orders are dispensed and fulfilled through:
Brierfield Late Night Pharmacy
10–12 Colne Road
Brierfield
Nelson
BB9 5PH
GPhC premises registration number: 1033729
The GPhC register identifies Brierfield Late Night Pharmacy at 10–12 Colne Road, Brierfield, Nelson, BB9 5PH under premises registration 1033729.
In these Terms, references to “Slinic”, “we”, “us” or “our” mean Read & Simonstone Pharmacy Ltd, trading as Slinic, unless the context indicates otherwise.
2. Eligibility to Use Our Services
You must meet the eligibility requirements for the particular healthcare service or treatment you are requesting.
You must provide complete, accurate and truthful information during consultations and when creating or updating your account.
You must not:
- Provide false or misleading medical information
- Provide another person’s information as your own
- Use another person’s prescription or treatment
- Attempt to obtain treatment where you know you do not meet the relevant clinical criteria
- Use our website or services for any unlawful purpose
We may request additional information, photographs, identification, medical records, evidence of previous treatment or a video consultation where this is necessary for safe prescribing or verification.
3. Clinical Services
Submitting a consultation or placing an order does not guarantee that treatment will be prescribed or supplied.
All treatment requests are subject to clinical assessment.
A prescriber may:
- Approve treatment
- Request further information
- Request a video or telephone consultation
- Recommend an alternative treatment
- Decline to prescribe
- Refer you to your GP or another healthcare professional
Clinical decisions are made according to professional judgement and patient safety.
We will not prescribe or supply treatment where the clinician considers that doing so would be unsafe or inappropriate.
4. Your Responsibilities
You are responsible for providing accurate and complete information about your health.
This includes information about:
- Medical conditions
- Current and previous medicines
- Allergies
- Previous treatments
- Pregnancy or breastfeeding where relevant
- Side effects or adverse reactions
- Changes to your health or medicines during treatment
You must tell us promptly if information you previously provided changes.
Failure to provide accurate or complete information may affect our ability to provide safe treatment.
5. Prescriptions and Supply of Medicines
Medicines are supplied only where a suitably authorised prescriber has determined that treatment is clinically appropriate.
Where a prescription is issued, medicines supplied through the Slinic service are dispensed by:
Brierfield Late Night Pharmacy
10–12 Colne Road
Brierfield
Nelson
BB9 5PH
GPhC premises registration: 1033729
A completed payment does not override the need for clinical approval.
Where treatment is declined before supply, any applicable refund will be handled in accordance with our Refund and Cancellation Policy.
6. Orders and Payment
When you place an order, you are requesting a healthcare service and, where clinically appropriate, the supply of treatment.
Payment is normally taken when you submit your order.
An order is not finally accepted until any required clinical assessment has been completed and the treatment has been approved for supply.
We reserve the right to cancel or refuse an order where:
- Treatment is not clinically appropriate
- Information provided is incomplete or cannot be verified
- There is a patient-safety concern
- Payment has not been authorised
- Fraud or misuse is suspected
- A medicine is unavailable
- We are unable lawfully or safely to provide the service
Prices may change from time to time. The price shown at checkout when you place your order will normally apply to that order.
7. Delivery
Please refer to our Delivery Policy for current information about delivery services, dispatch arrangements and charges.
Delivery estimates are estimates and are not guaranteed.
Once treatment has been dispatched, delivery may be carried out by a third-party courier.
We remain responsible for dealing appropriately with concerns about the supply of your medicine, but we cannot guarantee that a courier will never experience delays outside our reasonable control.
You are responsible for providing an accurate delivery address and ensuring that arrangements are in place to receive your parcel.
8. Medicines Requiring Temperature-Controlled Delivery
Some medicines may be transported using temperature-controlled or insulated packaging.
You should follow any storage instructions supplied with your medicine.
If you believe a medicine has been damaged, exposed to inappropriate conditions, or is otherwise unsuitable for use, contact us before using it.
9. Returns, Refunds and Cancellations
Medicines are subject to specific legal and safety restrictions.
Once a medicine has been dispensed or supplied, it may not normally be possible to return it for resale or obtain a refund simply because you no longer want it.
This does not affect your rights where:
- The wrong medicine has been supplied
- The item is damaged or defective
- There has been an error in dispensing
- You otherwise have a legal entitlement to a remedy
Please refer to our Returns, Refunds and Cancellations Policy for further information.
10. Repeat Treatment
Repeat treatment is not automatic.
Each repeat request may be subject to clinical review.
We may ask for updated information including:
- Current weight
- Treatment response
- Side effects
- Current medicines
- Changes to your medical history
- Evidence of previous supply
- Further verification where necessary
We may decline, change, pause or stop treatment where clinically appropriate.
11. Medical Emergencies
Slinic is not an emergency medical service.
If you believe you are experiencing a medical emergency, call 999 or attend the nearest appropriate emergency service.
For urgent medical advice that is not an emergency, contact NHS 111 or an appropriate healthcare professional.
12. Information on Our Website
We take reasonable care to ensure that information on our website is accurate and kept up to date.
However, website information is provided for general information and should not replace individual medical advice.
Healthcare information may change as new evidence, regulatory guidance or product information becomes available.
Where information on the website differs from advice specifically provided to you by one of your treating healthcare professionals, you should seek clarification from the clinical team.
13. Intellectual Property
Unless otherwise stated, the website, branding, written material, graphics, designs and other content made available through Slinic are owned by or licensed to Read & Simonstone Pharmacy Ltd.
You may use the website and patient information materials for your own personal, non-commercial use.
You must not copy, reproduce, modify, republish, distribute, sell or commercially exploit our website content without prior written permission unless permitted by law.
14. Third-Party Services
Our services may rely on third-party providers such as:
- Payment processors
- Delivery companies
- IT and hosting providers
- Clinical software providers
- Identity or verification services
Where relevant, those providers may also have their own terms and privacy policies.
Our use of personal data in connection with such services is explained in our Privacy Policy.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses caused by:
- Information supplied by you being inaccurate or incomplete
- Failure to follow clinical or medicine-use instructions
- Events outside our reasonable control
- Third-party systems or services where we have taken reasonable steps to select and manage those providers
Nothing in these Terms affects your statutory consumer rights.
16. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy.
The data controller for the Slinic service is:
Read & Simonstone Pharmacy Ltd, trading as Slinic
Please refer to our Privacy Policy for information about how we collect, use, share, protect and retain personal information.
17. Complaints
If you are unhappy with any aspect of the service, please contact us so that we can investigate the matter.
Email: hello@slinic.co.uk
Where appropriate, you may also have the right to raise concerns with the relevant professional or regulatory body.
18. Suspension or Termination of Services
We may suspend or terminate access to our services where reasonably necessary, including where:
- False or misleading information has been provided
- There is suspected fraud or misuse
- There are safety concerns
- A user behaves abusively or threateningly towards staff
- Continued provision of the service would breach legal, regulatory or professional requirements
Where clinically appropriate, we will take reasonable steps to ensure that any necessary continuity-of-care information is provided.
19. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on our website and the “Last updated” date will be amended.
Changes will not retrospectively remove rights that you already have under applicable law.
20. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from any mandatory legal protections applicable in the part of the UK where you live.
Any dispute will be dealt with by the courts having jurisdiction under applicable UK law.
21. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Read & Simonstone Pharmacy Ltd
trading as Slinic
10–12 Colne Road
Brierfield
Nelson
England
BB9 5PH
Company number: 06943532
GPhC pharmacy premises registration: 1033729
Email: hello@slinic.co.uk
Website: www.slinic.co.uk